- All customers/clients must send their questions, queries & assistance through email only. We accept only email not WhatsApp or SMS.
- When you’re sending support related queries, please send your website login details & hosting login details.
- Send your query in detailed manner in an email with attachments & documentation.
- Work with Developer or Supporting team closely until the work is finished.
- Please try to understand, We have big client list, We will try to finish or close your complaints within day.
- Don’t expect, it will complete immediately or quick. Our team of professional needs to understand your query.
- When you have any queries, Please call, When it is in busy, please send email or WhatsApp.
- Please avoid rude, fowl languages & behavior with Cloud Timon Management & Staff.
- When you want to start a new project, please fill the agreement form or sign on agreement form.
- We won’t accept new work order suddenly by call conversion or email.
- We want to serve you better way & quick way by emails, our Project Management Software & Chat System.
- Every client has to send their ideas, documents, pictures, videos or audios by emails only, not phone call conversation.
- Every client needs to pay 50% in Advance before commence or start the work.
- Cloud Timon expects clients should pay on-time.
- Client should maintain peaceful conversion not with arguments, demands or commands.
- If any client fails to pay on-time, we have right to suspend account or contract.